Fundamentals of Operations
Learn how to design, analyze, and improve operational systems that drive performance guided by Ivey faculty David Wood.
Price
$690.00 CAD $640.00 CAD
Start anytime
10 hours 
Online Self-Paced Start anytime
Self-Paced
10 hours
$690.00 CAD
$640.00 CAD
Operations is the engine of business. From manufacturing and logistics to service delivery and supply chains, operations management determines how effectively organizations turn inputs into outcomes.
In this self-paced course, Ivey faculty David Wood introduce the core principles of operations through practical frameworks and real-world examples. You’ll learn how to map processes, measure capacity, manage inventory, and assess variability. You’ll also explore quality management tools and supply chain strategies that help organizations compete and grow.
This course is ideal for professionals who want to strengthen their operational fluency, improve decision-making, and apply systems thinking to complex business challenges.
Learning Outcomes
By the end of this course, you will be able to:
- Map and analyze operational processes, including capacity, inventory, and bottlenecks
- Apply tools to manage variability and improve throughput
- Use quality frameworks to assess and improve performance
- Evaluate supply chain strategies and make informed sourcing decisions
- Align operations strategy with customer needs and business goals
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This self-paced course includes approximately 10 hours of content, designed to be completed within a 90-day window. You’ll progress through interactive modules, complete knowledge checks, and receive instant feedback through our AI-first Learning Management System.
Course Roadmap
Module 1: Capacity, Inventory, and Variability
Learn how to map operational processes, measure capacity, and manage inventory. Explore the impact of variability on throughput and apply these concepts.
Module 2: Quality Management
Discover how quality influences customer satisfaction and competitive advantage. Apply tools like Kaizen, Ishikawa diagrams, and SPC to real-world cases.
Module 3: Supply Chain Management and Operations Strategy
Understand how supply chains create value and how operations strategy supports business goals. Explore make-or-buy decisions, total cost of ownership, and how to match operational capabilities with market needs.
Dates & Fees
Start anytime
Duration: ~10 hours (self-paced)
Access: 90 days from enrollment
Tuition: $690 CAD
Certificate: Digital credential upon completion
No prerequisites required. Enroll anytime and learn at your own pace.
This course is part of Ivey Essentials bundle. Complete all six to earn a certificate in foundational business skills.
This course is designed for professionals who want to strengthen their operational knowledge and apply it to business decisions. No prior operations experience is required.
Ideal participants include:
- Product managers and operations leads responsible for scaling delivery and improving throughput
- Professionals in service industries seeking to optimize workflows and manage variability
- Professionals preparing for an MBA or executive program
- Entrepreneurs building operational infrastructure to support growth and customer satisfaction
David Wood
Lecturer, Operations Management
David Wood is a member of the faculty group in Operations Management at Ivey as well as a graduate of Ivey’s HBA and MBA programs. He has spent many years in the private sector as a Director of Sales & Marketing in the United States and VP, Manufacturing before becoming President of W. C. Wood Company, a global manufacturer of home appliances. David has had extensive experience in international business, mergers and acquisitions, and currently sits on several corporate boards. He has also worked as a consultant to medium and large corporations in strategic planning and operational restructuring.
David's interests are devoted to developing operational processes in a broad range of industries, applying strategy to logistics and supply chain management, and establishing operations management as a fundamental tool for business excellence.
Courses
Start anytime. Complete at your own pace.
| Length | Learning Method | Tuition Fees |
|---|---|---|
| 10 hours | Online Self-Paced |
$690.00 CAD
$640.00 CAD |
Enrollment and Payment FAQs
Click “Enroll Now” on the course page and follow the prompts to complete your registration.
We accept major credit cards. You’ll be prompted to select your preferred method during checkout.
Yes. You can forward the payment link or invoice to your employer, or contact us for assistance with corporate enrollment.
- For Cohort programs - 30 Days Before Program Start
- Cancellation: You will receive a full refund of the program fee.
- Transfer to a Later Date: No fees apply.
- Less than 30 Days Before Program Start
- Cancellation: Incurs a 25% cancellation fee.
- Transfer to a Later Date: Incurs a 15% transfer fee.
- Compassionate exceptions: Fees may be waived on compassionate grounds, please contract (Operations email).
- Unredeemed transfers: If not used within 12 months, the full program fee is forfeited.
No, the purchaser and the person taking the course must match to ensure the digital credential is given to the correct person.
Yes, please contact (Operations email) and they will set up a group invoice.
Certification and Credentials
Yes. You’ll receive a digital certificate from Ivey Business School upon successful completion of the course.
Ivey’s certificates are widely respected and can be added to your LinkedIn profile or resume.
Upon completion, you’ll receive a secure digital credential directly to your email, that can be shared and verified online.
Self-Paced Course Structure and Experience
This is a self-paced, asynchronous course with interactive modules, quizzes, and AI-powered feedback.
You’ll have access for 90 days from the date of purchase.
Approximately 10 hours in total. You can complete it at your own pace over the course of 90 days.
There are no formal exams. You’ll complete quizzes and knowledge checks with unlimited attempts.
This course is self-directed and does not include instructor-led live sessions. You may interact with other students through online activities.
